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[gbalaji]

Currently we are shooting in location. Alexa v5 hangs & not booting. Once camera boots it shows message 'Problem with file system: Update required.insert SD-Card with update package.'

Inserted SD-card which has software upgrade and yet unable to upgrade since in half way boot system hangs and shows the above message.

Need Arri people to respond ASAP.

[Guenter N.]

gbalaji,

sorry for your trouble.
this forum is not intended for and not monitored for emergencies.
You can send an email to service@arri.com on Monday you should hear back from someone.
There is no service available on weekends.
It might be possible to remote into the camera - but if the camera is in some limbo state - this might not be an option.
You could try to upload the firmware over ethernet - if this fails it might have to be sent in.

good luck

[gbalaji]

True upgrading through SD card. After 10 minutes without any status bar camera says 'Starting update'

[Michael Borenstein]

Gbalaji,

Guenter is correct about using this forum for service requests.  Please email service@arri.com or go to http://www.arri.de/contacts/technical_service_camera_di.html to find the appropriate phone number to call for your local service center. 

Regards
Mike